Communication is currency in dentistry. By focusing on three areas where miscommunication can occur – patients, players (team) and practice – the patterns of expectation can be broken so everyone engages emotionally and becomes loyal, engaged and committed to practice success. Business is changing. Organizations are shifting from product-centricity to people-centricity. Those who are adapting to this new reality are winning by creating positive experiences for customers and team members. According to Gallup’s workplace analytics team, “Your employee experience is your employment brand.” Implementing high-level, intentional communication yields these and other results: comfortable interactions, diffused confrontations and harmonious exchanges. Attendees will be given the tools that positively improve chronic problems of turnover, lack of engagement, and stagnant or declining production.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Apply the foundations of an inclusive culture.
Analyze how strong workplace cultures gain momentum.
Determine how to indivisibly link team members together.
Implement bi-directional leadership.
Demonstrate how to tap into each team member’s superpowers to create a better patient experience.